Meet the Team
FAQ
Important details and frequently asked questions.
What is the age requirement for NTAC?
Children must be 3 years old before the first swimming lesson. Proof of age is required for all 3 year olds.
Are there make-up classes or refunds if we miss a class?
Policies (Attendance, Pool Closures, Refunds)
No Make-Up Classes: If you or your child miss a class for any reason (sickness, injury, school event, religious holiday, sports event, family trip, etc.) there will be no make-up class, refund or credit given. While it can be disappointing and frustrating to miss classes, it happens to everyone and it is beyond our capacity to try to schedule, permit, staff and finance make-up classes throughout the year for our over 600 swimmers.
Pool Closures: If the pool is closed due to pool maintenance or for safety reasons your lessons will be cancelled. Emails will be sent to parents as soon as we know the pool is closed. These cancelled classes will be made up at the end of the swimming year by adding on additional classes. Pool closures are out of our control and do happen so please expect a cancellation or two with classes added on in the spring.
Snow Days: Beginning with the 2026/27 season, lessons cancelled due to severe weather or snow-related pool closures will not be made up. Unlike pool maintenance closures, we are unable to add unlimited classes to the schedule due to permit limitations.
Refunds: If your schedules change and you need to cancel your registrations, please let me know ASAP at info@ntac.ca. Withdrawals requested before the first class will receive a refund less a $25 administration fee.
How do I register and pay?
All registrations are submitted and paid for on-line. The first step is to set up a family profile and add each child as a "swimmer". Please follow the link to
How much do classes cost?
Child/Youth Group Lessons Level 00-13 = $485
Intro to Competitive = $500
Adult Beginner (Tues) = $485
Masters/Tri and Intro to Masters Tri = $500
Bronze Star = $250
Bronze Medallion = $400
Bronze Cross = $400
NL = $500
Private = $360 (8 week session)
What and when is a Water Test?
All children, new to our Child and Youth Group Lessons must have a Water Test so that we may place them in the most appropriate level. We schedule the Water Test for September, before our season starts. At the Water Test, we confirm the level and the time of the lesson. It also gives parents a chance to see our pool, and to meet our Aquatic Supervisor and a few of our instructors. Teens may contact the club and book a Water Test to determine if they are ready for Lifesaving Courses.
How do I get to the pool?
Glenview Senior Public School
401 Rosewell Avenue (East of Avenue Road and south of Lawrence Avenue)
The entrance to the pool is from the lowest level playing field which is visible from the street. Walk down the stairs, ramp or grass to the lowest level and enter the double doors with windows, opposite the basketball nets. Above the doors there is a yellow square with the number ‘2’ on it and a ‘Pool’ sign.
Change rooms: The change rooms are straight ahead when you enter. The first change room is the girls and the second is the boys. Children aged 6 and under may accompany a parent into the change room appropriate for the parent i.e. – no mothers in the boys change room. From the change room, enter the pool through the office, not the showers.
Parking: You may park in the teachers’ parking lot to the north of the school or on the street, but please watch the parking signs.
What happens if the pool is closed?
Pool Closures: If the pool is closed due to pool maintenance or for safety reasons your lessons will be cancelled. Emails will be sent to parents as soon as we know the pool is closed. These cancelled classes will be made up at the end of the swimming year by adding on additional classes. Pool closures are out of our control and do happen so please expect a cancellation or two with classes added on in the spring.
Snow Days: Beginning with the 2026/27 season, lessons cancelled due to severe weather or snow-related pool closures will not be made up. Unlike pool maintenance closures, we are unable to add unlimited classes to the schedule due to permit limitations.
What do we do if we know we are going to be away?
If you or your child is in a group lesson, there is no need to let us know of the absence.
If you are in a private lesson it would be curteous if you could email info@ntac.ca so the instructor can be notified.
There are no refunds, credits or make-up classes given if you miss classes for any reason.
Can we go into the changerooms with our children?
Parents are allowed in the pool change rooms to assist their children. Children under 7 may accompany a parent into the change room appropriate for the parent i.e. – no mothers in the boys change room. From the change room, enter the office, not the showers. Children over 6 years must only use gender appropriate change rooms.
What is NTAC's Privacy Policy?
North Toronto Aquatic Club (NTAC) is committed to protecting the privacy and confidentiality of the personal information of our swimmers, their families and our staff. In order to properly service and ensure the safety of swimmers and staff, we must collect certain personal information about them and their families. This information is collected on the NTAC application and registration forms and systems. The following is a summary of NTAC’s privacy policy:
Information gathered through the Participant Application process and the Employment Application process is securely stored in our files and systems, which are maintained by the Club's Executive Director.
The information collected is limited only to that data which is necessary to assist us in providing for a safe and professionally run program and to process payments. NTAC uses this information for the proper identification and care of each registered swimmer and all staff.
Information is collected with consent (by parent or guardian for those under 18) at time of registration [or application for employment.]. The signature of parent/guardian acknowledges your consent and indicates that you have read, understand and accept the NTAC Privacy Policy.
We provide information only to those staff who are directly involved in supervision and instruction of each swimmer or as required by or otherwise permitted at law. Staff are made aware of the importance of maintaining confidentiality of personal information.
Information is not disclosed to any other organization, company or individual, unless we obtain your prior consent except as required by or otherwise permitted at law. We prohibit the sale, transfer or sharing of personal information with third parties for any other purposes than those identified, without your consent, unless it is required by or otherwise permitted at law.
If you have concerns about how your information is used and decline to allow us to use your family's personal information in accordance with our Privacy Policy, NTAC may not be able to provide a safe environment for your family in our pool and we will need to discuss the status of your application.
We strive to ensure the accuracy of all information. NTAC depends on families and staff to update any personal or medical information that may change during the course of the year. This is simply meant to assist us in keeping your family safe. NTAC families and staff are welcome to review and update their personal information, or ask any questions they have about NTAC’s privacy policies or how their personal information may be handled by NTAC, by contacting the Executive Director at info@ntac.ca.
If you have questions or concerns please contact the NTAC Privacy Officer at info@ntac.ca.
Can we watch our kids swim?
There is a gallery on the second floor where you can watch the swimming lessons. Parents should not be on the pool deck. Please refrain from taking photos or distracting your children from the pool gallery. Be sure to closely supervise your other children if needed.